topic Re: Unsuccessful renewal and money return in Get Support

Unsuccessful renewal and money return

jolud — Fri, 13 Dec 2024 14:25:53 GMT

Hi there! I set my new plan to be renewed on December 11th, but it wasn't for some reason, so I had to change it manually and pay for it once more but the payment for the previous plan's payment was made so I would like to get my money back

How can I do it and who do I talk to? Thanks in advance!

Re: Unsuccessful renewal and money return

eddieO — Fri, 13 Dec 2024 14:27:48 GMT

@jolud for account and billing questions you will need to reach a support agent. You will need to open a ticket through the Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.htm l
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Unsuccessful renewal and money return

hTideGnow — Fri, 13 Dec 2024 14:29:15 GMT

hi @jolud

ask support agent to check and they likely can help for refund

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Unsuccessful renewal and money return

jolud — Fri, 13 Dec 2024 14:40:27 GMT

Thanks! I'll do that

Re: Unsuccessful renewal and money return

Dunkman — Fri, 13 Dec 2024 15:29:22 GMT

@jolud

Do you see the extra month's funds in your available balance? If so, you might just want to leave the funds in your account for next payment cycle. PM can refund, but it can take 2-3 weeks for that refund to process. Might be easier to leave that extra payment for next cycle.