topic Re: Credit card expired in Get Support

Credit card expired

benjidaddy — Tue, 26 Nov 2024 18:49:17 GMT

Hello friends,

My credit card expired and I forgot to update the new one, and just received a text saying my plan did not renew. I updated my new card immediately but my plan does not seem to be reactivated as I cannot make phone calls. The account menu does not show a way for me to make a payment (other than updating the credit card). How do I make a payment so the plan is reactivated?

Thanks!

Re: Credit card expired

computergeek541 — Tue, 26 Nov 2024 18:50:28 GMT

@benjidaddy wrote:
My credit card expired and I forgot to update the new one, and just received a text saying my plan did not renew. I updated my new card immediately but my plan does not seem to be reactivated as I cannot make phone calls. The account menu does not show a way for me to make a payment (other than updating the credit card). How do I make a payment so the plan is reactivated?

Payment needs to be made manually. The autopay system only tries once. Can you try dialing 611 from your phone to make the payment?

Re: Credit card expired

hTideGnow — Tue, 26 Nov 2024 18:51:00 GMT

hi @benjidaddy

use this link to make a manual payment

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Re: Credit card expired

Handy1 — Tue, 26 Nov 2024 18:51:08 GMT

@benjidaddy After updating the credit card info you need to make manual payment

please use this link to load funds and trigger the renewal

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Re: Credit card expired

benjidaddy — Tue, 26 Nov 2024 18:55:52 GMT

Thank you for the quick reply.

It asks for 4 digit account PIN, which I just can't remember. Is there any other way?

Re: Credit card expired

Handy1 — Tue, 26 Nov 2024 18:56:51 GMT

@benjidaddy

PIn update page

https://myaccount.publicmobile.ca/en/account/reset/pin

Re: Credit card expired

hTideGnow — Tue, 26 Nov 2024 18:57:41 GMT

HI @benjidaddy

to update the pin

https://myaccount.publicmobile.ca/en/account/reset/pin

Re: Credit card expired

benjidaddy — Tue, 26 Nov 2024 19:44:38 GMT

Before I reset the PIN, I tried this, but I did not find a way to make a manual payment. I only see "Update your credit card" section. but thank you @hTideGnow

Re: Credit card expired

Handy1 — Tue, 26 Nov 2024 19:45:28 GMT

@benjidaddy

use this link to load funds and trigger the renewal

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Re: Credit card expired

hTideGnow — Tue, 26 Nov 2024 19:48:02 GMT

hi @benjidaddy

i have posted the manual payment link above, but will repeat it here

https://myaccount.publicmobile.ca/en/account/payment/funds/card

But you don't need to reset PIN to use that add funds link. The pin reset is only used to access *611 and make account update or payment using *611

Re: Credit card expired

Redgrandam — Fri, 13 Dec 2024 08:21:20 GMT

@hTideGnow Is this something that is available directly through self serve? I had the same situation and after searching and searching I finally found this thread and the link worked perfectly, but I'm super confused that there doesn't seem to be a way to get to this page to make a manual payment directly from the payment tab (despite many help articles saying you can). Just a missing feature that will be added back in some day?

Re: Credit card expired

softech — Mon, 16 Dec 2024 18:12:00 GMT

@Redgrandam the Add Funds button is not showing up to some people, mainly new accounts. Oracle team has raised the issue with PM and they are still checking. For now, please bookmark the link