topic Re: Changing subscription in Get Support

Changing subscription

RachelCogan — Fri, 13 Dec 2024 03:12:30 GMT

Hello, I noticed that today you released a new plan that includes Mexico data.

I want to switch to this new plan as I am travelling to Mexico in a couple weeks but I don’t want to pay twice in one month (my current plan renewed yesterday). I wondering/really hoping that I could simply pay the difference in the plan and have it take effect immediately?

Thank you in advance. I appreciate the help!

Re: Changing subscription

computergeek541 — Fri, 13 Dec 2024 03:20:35 GMT

@RachelCogan wrote:
I want to switch to this new plan as I am travelling to Mexico in a couple weeks but I don’t want to pay twice in one month (my current plan renewed yesterday). I wondering/really hoping that I could simply pay the difference in the plan and have it take effect immediately?

You can choose for your plan to take effect immediately, but the full plan price of the new plan will be chargerd immedaitely. You cannot just pay the difference. No credit will be given for the unused portion of your old plan.

Re: Changing subscription

Handy1 — Fri, 13 Dec 2024 03:21:29 GMT

@RachelCogan If you don’t want to make plan change for next renewal you can try and ask support if they will allow you to pay diffence now instead no guarantee thou

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Changing subscription

Sansan — Fri, 13 Dec 2024 03:23:40 GMT

@RachelCogan being pre-paid, Public Mobile does not allow for pro rated services or paying the difference.

You change plans , cancel at any time and forfeit or loose the difference. You have the option to change plans at anytime and choose Change on Renewal.

If you will leave for your trip prior to the trip date , you have to decide if it's worth paying again and loosing the difference.

Keep in mind also that once you change plans, you are not guaranteed to get back the plan you has prior and might be stuck paying more moving forward.

If you are only traveling this once for 5-7 days, I would recommend leaving your plan as it is and just use wifi where available on you trip.

Very unlikely that they will do it for you, but you can use the chatbot and ask PM if they can credit you.