topic Re: Requesting new esim in Get Support

Requesting new esim

WarCookies — Fri, 13 Dec 2024 01:03:12 GMT

I messed up on the activation, how do I request for a new esim?

Re: Requesting new esim

hairbag1 — Fri, 13 Dec 2024 01:08:44 GMT

@WarCookies

you could click on this link to start process of Customer Support.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Requesting new esim

Chalupa_Batman — Fri, 13 Dec 2024 01:19:54 GMT

@WarCookies wrote:
I messed up on the activation, how do I request for a new esim?

Hey @WarCookies

Normally you can just go to the app and purchase one at no extra fee. However, because it's part of an activation, you will have to reach out to a CS Agent. Please click on this link to do so. The link below it is your mailbox where they will reply.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage