topic Re: Request to Cancel My Plan in Get Support

Request to Cancel My Plan

Ashok000 — Thu, 12 Dec 2024 23:28:51 GMT

My dad has an active account that he needs to cancel. He is unable to do so as he is no longer in Canada and doesn’t have Wi-Fi calling activated on his phone. He is not receiving the OTP to log in to his account. i have already been charged twice for the service he is not even using. I have written several time on this community chat. i need a refund for this and need help urgently.

Re: Request to Cancel My Plan

Handy1 — Thu, 12 Dec 2024 22:02:45 GMT

@Ashok000 Get support to help cancel the plan and remove credit card info on file right away to ensure you don’t get charged again

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Request to Cancel My Plan

Rastin — Thu, 12 Dec 2024 22:11:57 GMT

This is a public forum. You need to remove your personal information. Number and email. Anyone can see this use the down arrow or the right of your post looks like v

Re: Request to Cancel My Plan

Rastin — Thu, 12 Dec 2024 22:13:43 GMT

Under where you enter the code he should see did not get code. Have him click on it to get code sent to his email

Re: Request to Cancel My Plan

BKNS27 — Thu, 12 Dec 2024 23:28:56 GMT

@Ashok000

Please note that we are members like your father and there are no staff on this public Community Forum.
Also remove your personal information or you are going to get spammed. So click on the V in circle top right.

If you posted several times on this Community. How come you did contact a CS_Agent as noted by other members here in this Community?

Unfortunately, PM is a prepaid service therefore no refund for unused days.

You will need to login to your father’s account and disable the Subscribed button. After 90 days of nonpayment. The account and service will be cancelled and future charges. If you DON’T UNSUBSCRIBE…your father will be CONTINUED TO CHARGED for service he is not using.

If you are having issues for login to his account and unsubscribe AutoPay. You will need to contact a CS_Agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437