topic Re: No Service in Get Support

No Service

Gregr96 — Fri, 13 Dec 2024 01:35:46 GMT

My account shows payment, but my phone is saying no service. Went online to my bank and shows payment payed

Re: No Service

Meow — Thu, 12 Dec 2024 22:01:16 GMT

If your account says Active, you should have service.
If you have physical SIM, try to remove it and insert it again. Check your SIM in another pone (if possible).

How long you have been PM customer and since when you have this issue?

Re: No Service

Gregr96 — Thu, 12 Dec 2024 22:06:14 GMT

no service for 2 days, been with PM for aver 5 years. I have removed sim card a couple times already.

Re: No Service

smartguy1998 — Thu, 12 Dec 2024 22:06:37 GMT

Check your app or your account on the website to see if the payment did go through successfully. What phone are you using and are you a new or older customer.

Make sure you are in a location where there are Bell/Telus towers as well.

Re: No Service

Handy1 — Thu, 12 Dec 2024 22:09:45 GMT

@smartguy1998 check

Outage map in your area:

https://istheservicedowncanada.com/

if no outage and account is active and rebooting the phone or resetting network setting doesn’t help ask support to re fresh your account

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No Service

Dywiz — Thu, 12 Dec 2024 22:57:30 GMT

try turning off your phone, wait 5 minutes and turn your phone back on. If still not service, then go into settings and see of you have the correct PM settings for your phone type.