topic Re: Call in Get Support

Call

Nick38 — Thu, 12 Dec 2024 18:58:06 GMT

I need a agent to call me it is very annoying to go through this

Re: Call

computergeek541 — Thu, 12 Dec 2024 18:59:01 GMT

@Nick38 wrote:
I need a agent to call me it is very annoying to go through this

Public Mobile does not offer customer service over the phone. To contact them, the chatbot must be uised to open a ticket.

Re: Call

slusagm — Thu, 12 Dec 2024 18:59:10 GMT

they won't call you , they only message you and you need to contact them first

not sure if you can open proper Chatbot ticket, so just message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Call

Nick38 — Thu, 12 Dec 2024 19:00:02 GMT

I did that already

Re: Call

Phil_Adelphus — Thu, 12 Dec 2024 19:46:37 GMT

@Nick38 Are you checking your community inbox for a response from customer service? It's the envelope icon top right of this page or, if there's no envelope, then tap your avatar for messages. If you can explain your problem here (but without personal information since it's public) maybe someone here can help.

Re: Call

hairbag1 — Thu, 12 Dec 2024 20:37:32 GMT

@Nick38

you're best to pose your question here, in the forum. We can usually answer much faster than Customer Support...unless your issue is account related..then you do need Customer Support help. Click the bubble on lower right side of page to start that process.

Re: Call

Meow — Thu, 12 Dec 2024 21:33:55 GMT

PM staff does NOT call customers for any reason. If bank staff 'forgets' to call me when they promise, PM will definitely not do that either.

ONLY way to get help/assistance is to post your question/issue here and if it is account related to open a Ticket.

If you require contact with live person (not bot nor AI) you will have for different mobile provider.

Re: Call

smartguy1998 — Thu, 12 Dec 2024 22:09:33 GMT

What is the actual issue?

I second people contacting the customer service by opening a ticket through the chatbot on the website

Re: Call

computergeek541 — Fri, 13 Dec 2024 01:38:00 GMT

@Meow wrote:
PM staff does NOT call customers for any reason. If bank staff 'forgets' to call me when they promise, PM will definitely not do that either.
ONLY way to get help/assistance is to post your question/issue here and if it is account related to open a Ticket.
If you require contact with live person (not bot nor AI) you will have for different mobile provider.

Public Mobile/Telus actually does sometimes call customers, but the chatbot first needs to be first used to open a ticket. However, calls to customers are only in some exceptional cases.