topic Re: Address change in Get Support

Address change

a86100 — Thu, 12 Dec 2024 17:59:45 GMT

Trying to change my address and the web form is telling me it is an invalid address.

It is a valid address, so what is the solution?

Re: Address change

slusagm — Thu, 12 Dec 2024 18:02:52 GMT

ask PM to help.

Not sure if you are able to open proper Chatbot ticket, so just message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Address change

kb_mv — Thu, 12 Dec 2024 18:26:03 GMT

@a86100 Address means nothing on the account so there is no issue on the PM side with it staying as is.

Re: Address change

tonisage — Thu, 12 Dec 2024 18:24:34 GMT

Using the app, when you enter a part of the address, it auto-suggests it for you. Is that the case for you?

Re: Address change

will13am — Thu, 12 Dec 2024 18:37:22 GMT

@tonisage wrote:
Using the app, when you enter a part of the address, it auto-suggests it for you. Is that the case for you?

I find this to be the only reliable way to update the address. Location permission must be enabled in the app to the address change as the location server needs to validate the new entry.

Re: Address change

tonisage — Thu, 12 Dec 2024 18:46:04 GMT

So now, are you saying the auto-suggested address doesn't reflect your own address to pick from?

Re: Address change

a86100 — Thu, 12 Dec 2024 21:28:24 GMT

The auto suggestion comes back as an invalid address

Re: Address change

a86100 — Thu, 12 Dec 2024 21:30:12 GMT

"Location permission must be enabled in the app to the address change"

This was done, still came back as an invalid address

Re: Address change

a86100 — Thu, 12 Dec 2024 21:31:07 GMT

I used the auto suggestion, came back an invalid address

Re: Address change

a86100 — Thu, 12 Dec 2024 21:32:48 GMT

I will try the chat bot. This should be a simple to do! But--------