topic Re: Lost PM network service, unable to make/receive phone calls And text in Get Support

Lost PM network service, unable to make/receive phone calls And text

Amber-26 — Thu, 12 Dec 2024 01:59:39 GMT

I suddenly lost my mobile network service, unable to make/receive phone calls this evening, but able to receive/ send test messages. I reset my network, now totally lost PM network service.

Can someone help me? Thanks a lot!

Re: Lost PM network service, unable to make/receive phone calls And text

eddieO — Thu, 12 Dec 2024 02:15:09 GMT

@Amber-26, check your APN settings in your phone's Cellular section.

Verify the following field match:

Name: Public Mobile
APN: sp.mb.com
MMSC proxy: mmscproxy.mobility.ca
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS port: 8799
MCC: 302
MNC: 220

For more info: https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone

I would actually try restarting the phone first though or if you have access to another phone to try with your SIM in it

Re: Lost PM network service, unable to make/receive phone calls And text

slusagm — Thu, 12 Dec 2024 02:16:04 GMT

are you in Calgary? there is confirmed outage there

https://www.telus.com/en/ab/outages

Re: Lost PM network service, unable to make/receive phone calls And text

Amber-26 — Thu, 12 Dec 2024 02:33:22 GMT

I have “Proxy” and “MMS proxy”, which one I should update? My “Proxy” is Not set, and my “MMS proxy” is 74.49.0.18.

Re: Lost PM network service, unable to make/receive phone calls And text

Amber-26 — Thu, 12 Dec 2024 02:36:01 GMT

I can receive/send text messages after change MMS port, but still unable to make/receive phone calls.

Re: Lost PM network service, unable to make/receive phone calls And text

slusagm — Thu, 12 Dec 2024 02:36:28 GMT

follow the APN settings above.

but if you have voice call issue, it is not something APN can fix. APN ony affects data, nothing to do with voice

Re: Lost PM network service, unable to make/receive phone calls And text

Amber-26 — Thu, 12 Dec 2024 02:37:28 GMT

I’m in Ontario. It was working perfectly fine during daytime…

Re: Lost PM network service, unable to make/receive phone calls And text

slusagm — Thu, 12 Dec 2024 02:39:05 GMT

yes, so it won't be APN

try Reset all networks. If not, it is a network problem in your area. you can report that to PM

Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Lost PM network service, unable to make/receive phone calls And text

Amber-26 — Thu, 12 Dec 2024 02:49:14 GMT

Ok, I’ll try get in touch with agent then. Thank you guys!!!

Re: Lost PM network service, unable to make/receive phone calls And text

Bagera — Thu, 12 Dec 2024 04:26:11 GMT

Any resolution? I have exactly same issue in Calgary

Re: Lost PM network service, unable to make/receive phone calls And text

slusagm — Thu, 12 Dec 2024 04:29:28 GMT

PM has removed the mobile data/voice outage alert in Calgary, so it should be fixed. Try reboot the phone

https://www.telus.com/en/ab/outages

or if you still encounter the same, tell PM your service problem. Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Lost PM network service, unable to make/receive phone calls And text

cgoveia3 — Thu, 12 Dec 2024 07:08:18 GMT

Did you resolve this issue. I am getting the same problem.