topic Re: Calls in Get Support

Calls

Carmel2 — Wed, 11 Dec 2024 23:01:36 GMT

I'm unable to receive incoming calls and text

Re: Calls

Chalupa_Batman — Wed, 11 Dec 2024 23:11:26 GMT

@Carmel2 wrote:
I'm unable to receive incoming calls and text

Hey @Carmel2

Did you just sign up with Public Mobile? Or a long standing member?

Re: Calls

BKNS27 — Wed, 11 Dec 2024 23:16:55 GMT

@Carmel2

Check to see if there is an outage in your area:

https://istheservicedowncanada.com/status/telus/map

If not then contact a CS_Agent to investigate your issue.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Calls

Rajaji — Thu, 12 Dec 2024 02:30:57 GMT

In these cases the best option to try is restart and check your account is not suspended. If these both are done then contacting CS_Agent is best way to resolve the issue.

Glad it's working fine now.