topic I cannot make calls or receive calls but data is working in Get Support

I cannot make calls or receive calls but data is working

Bagera — Thu, 12 Dec 2024 02:24:41 GMT

Hi,

I have 2 sim cards in 2 different phones from public mobile, I cannot make calls on both phones but data is working any insight?

Re: I cannot make calls or receive calls but data is working

slusagm — Thu, 12 Dec 2024 02:26:04 GMT

could be 3G problem in your area and your phone not a VoLTE phone whitelisted by PM

so, what phone do you have?

Re: I cannot make calls or receive calls but data is working

Bagera — Thu, 12 Dec 2024 02:28:04 GMT

Both phones are xiaomi and both was working fine yesterday

Re: I cannot make calls or receive calls but data is working

slusagm — Thu, 12 Dec 2024 02:33:35 GMT

are you in calgary? Calgary has some reported issue

but try Reset network settings

Re: I cannot make calls or receive calls but data is working

Bagera — Thu, 12 Dec 2024 03:08:07 GMT

I'm in Calgary

Re: I cannot make calls or receive calls but data is working

Amber-26 — Thu, 12 Dec 2024 03:08:38 GMT

I’m having exactly same issue this evening. And I have RedMi.

I just sent private messages to PM agent, here is the link,

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I cannot make calls or receive calls but data is working

Bagera — Thu, 12 Dec 2024 03:50:33 GMT

Any reply .?

Re: I cannot make calls or receive calls but data is working

Soni10 — Thu, 12 Dec 2024 04:27:15 GMT

I'm in Calgary and have been unable to make or receive calls since this evening.

Re: I cannot make calls or receive calls but data is working

Bagera — Thu, 12 Dec 2024 04:29:28 GMT

I tried a Samsung instead of a xiaomi and it worked seems like Public mobile is blocking xiaomi / redmi or some brands

Re: I cannot make calls or receive calls but data is working

slusagm — Thu, 12 Dec 2024 04:29:59 GMT

PM has removed the mobile data/voice outage alert in Calgary, so it should be fixed. Try reboot the phone

https://www.telus.com/en/ab/outages

or if you still encounter the same, tell PM your service problem. Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I cannot make calls or receive calls but data is working

slusagm — Thu, 12 Dec 2024 04:31:17 GMT

reboot the phone first

and also change the network mode to 3G (some phones call it WCDMA or HSPA) and check if you can use voice calls on the 3G network

Re: I cannot make calls or receive calls but data is working

Bagera — Thu, 12 Dec 2024 04:36:15 GMT

Same thing does not work

Re: I cannot make calls or receive calls but data is working

slusagm — Thu, 12 Dec 2024 04:38:55 GMT

when you set the phone to 3G , does it connect? if not, it shows there is a problem with the 3G network in the area

Re: I cannot make calls or receive calls but data is working

Bagera — Thu, 12 Dec 2024 04:40:28 GMT

Neither 3g or 4g or 5g works non.

Re: I cannot make calls or receive calls but data is working

slusagm — Thu, 12 Dec 2024 04:42:28 GMT

but can you confirm if the phone connects to 3G? or not able to connect to any network?

if it does not connect to any network, then it is the account (maybe suspended) or a network problem.

to confirm if account problem, please login My Account and check if it is active. if it is a network problem, please send PM a ticket

Re: I cannot make calls or receive calls but data is working

Bagera — Thu, 12 Dec 2024 04:43:20 GMT

It does not connect to 3g however it does to 4g and 5g and I have data but no talk.

My account is valid and not suspended

Re: I cannot make calls or receive calls but data is working

slusagm — Thu, 12 Dec 2024 04:45:38 GMT

the fact that it does not connect to 3G means there is a 3G network problem in your area. Your phone is not VoLTE compatible with PM, and therefore you are not getting voice

open ticket with PM first

at the same time, check if your phone has a VoLTE toggle. Maybe on the Connection screen. Enable it and test calls again

Re: I cannot make calls or receive calls but data is working

Bagera — Thu, 12 Dec 2024 04:50:30 GMT

I have 2 phones 1 supports volte and one does not and both does not work even though the one with volte is enabled. Yea 3G is not working at all. Only data on 4g and 5g

Re: I cannot make calls or receive calls but data is working

Phil_Adelphus — Thu, 12 Dec 2024 11:44:32 GMT

@Bagera I have 2 phones 1 supports volte and one does not and

There are no Xiaomi phones on Public Mobile's VoLTE approved list here

https://www.publicmobile.ca/en/on/get-help/articles/volte

Even if a phone is VoLTE capable it still won't be able to use it if the carrier doesn't support it on that specific phone model. I checked another carrier and they also have no Xiaomi phones listed as acceptable for VoLTE and there are no Xiaomi phones that are likely to work for voice calls on Rogers/Fido/Chatr after their 3G shutdown in July next year. So if you run into a situation where a 3G network is temporarily or permanently unavailable those phones will not work for voice calls. Ditto for the previously mentioned Redmi.

Re: I cannot make calls or receive calls but data is working

Bagera — Thu, 12 Dec 2024 14:52:17 GMT

This sucks , those phones are much better than iPhones and Samsung here , cannot understand why they Re doing that, one xiaomi is still working now it has volte and it's working on mine does not 😞