topic Re: S24 ultra set up stuck at SIM transfer in Get Support

S24 ultra set up stuck at SIM transfer

OliverH43 — Thu, 12 Dec 2024 01:00:23 GMT

I recently purchased a new S24 Ultra from Samsung (unlocked). I am setting up the phone and it foes not let me get past the 'Transfer SIM' screen. My options are to scan a QR code or transfer from my phone. Neither of which Public Mobile lets you do. My only option is to get to the Play store and download the Public Mobile app on my new phone... which is impossible to get to since zI apparently need a SIM card to finish set up. I spent a good 30 minutes asking for a workaround eith Samsung support and they said the only thing to do is purchase a physical SIM (10$ and had to be mailed during holiday surge times and has to be signed for - no thank you). Or to contact my service provider for help. I would rather not buy some preloaded SIM when this feels like such an easy solution.

Re: S24 ultra set up stuck at SIM transfer

Handy1 — Thu, 12 Dec 2024 01:03:01 GMT

@OliverH43 If you already paid , get support to help you finish the activation

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: S24 ultra set up stuck at SIM transfer

OliverH43 — Thu, 12 Dec 2024 01:09:13 GMT

I am a current subscriber switching from one phone to the next. I am not setting up a new account I have already used my eSIM.

Re: S24 ultra set up stuck at SIM transfer

Handy1 — Thu, 12 Dec 2024 01:11:12 GMT

@OliverH43 sorry you can’t transfer eSIM instead you log into the PM app with new phone and rebuy eSIM . The system should realize you already have eSIM and credit you back the money at check out , if not message support and they will crest you back the money and you will keep same phone number and plan

Re: S24 ultra set up stuck at SIM transfer

OliverH43 — Thu, 12 Dec 2024 01:14:44 GMT

That would work only the phone is a brick without first having a sim. I cant even doenload the PM app to do so.

Re: S24 ultra set up stuck at SIM transfer

Handy1 — Thu, 12 Dec 2024 01:17:15 GMT

@OliverH43 Ok so in that case please use the link I sent you in my first reply to get support to help you

adding @OliverH43 you should be able to download the app over wifi thou I would think but if not let support be your friend and help you

Re: S24 ultra set up stuck at SIM transfer

OliverH43 — Thu, 12 Dec 2024 01:18:31 GMT

Yeah I messaged them thanks. The phone only kets me setup WiFi and then SIM. It locks me into a menu.

Re: S24 ultra set up stuck at SIM transfer

slusagm — Thu, 12 Dec 2024 01:57:39 GMT

why you cannot download the PM app?

you don't need your phone is a brick. You just need to download the Public Mobile App and login and buy esim. If you cannot download Public Mobile app, maybe your app store account not set to Canada? if it is set to Canada and still unable to download, can you show us the error?

Re: S24 ultra set up stuck at SIM transfer

CL45 — Wed, 18 Dec 2024 19:15:11 GMT

I'm having the same issue....were you able to find a resolution other than an actual SIM card?

Re: S24 ultra set up stuck at SIM transfer

slusagm — Wed, 18 Dec 2024 19:18:20 GMT

the solution would be to ask PM to help. message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: S24 ultra set up stuck at SIM transfer

CL45 — Wed, 18 Dec 2024 19:31:57 GMT

I did. They responded "If the device is compatible with an eSim from Public Mobile and if the installation is correctly done, there shouldn't be an issue. The recommendations would be to try a clear cookies / cache in the settings of the app, or uninstall / reinstall it. Or, change to a regular sim card"

So, no real assistance. Instead via reddit I found the follow link which let me get to download the app.

https://www.youtube.com/watch?v=nQ2wUoScHr8

Working through the process/restart now to see if my number carried over correctly.