topic Re: Picture message in Get Support

Picture message

Dallas1968 — Wed, 11 Dec 2024 23:03:38 GMT

Could not send or download picture message

Re: Picture message

Chalupa_Batman — Wed, 11 Dec 2024 23:10:59 GMT

Hey @Dallas1968

I'd suggest going into your network settings and reset your network. Then, what worked for my buddy was to turn off automatic and let the list of providers come up. Pick Public Mobile and then reboot. Try that.

And if you're still having issues, you can contact a CS Agent via this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Picture message

Phil_Adelphus — Wed, 11 Dec 2024 23:11:46 GMT

@Dallas1968 what phone do you have? If an android check that your APN settings are the same as listed here.

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone

Also make sure you have cellular data turned on.

Re: Picture message

BKNS27 — Wed, 11 Dec 2024 23:13:18 GMT

@Dallas1968

Check to see if MMS Messaging and the cellular data option are both enabled.

Re: Picture message

Handy1 — Wed, 11 Dec 2024 23:20:32 GMT

@Dallas1968 Do you have MMS enabled and cellular data turned on in phone settings ? Also reboot the phone or reset network settings and test again