topic Re: Generated text messages in Get Support

Generated text messages

Belsden — Wed, 11 Dec 2024 19:38:03 GMT

I am not receiving text messages pushed from systems (ie Rogers Yahoo). Texts sent from contacts are received properly.

Re: Generated text messages

softech — Wed, 11 Dec 2024 19:40:17 GMT

First, did you just join PM and do you receive any incoming calls and regular SMS (P2P) from friends? If so, it is good, at least the porting was completed successfully

For 2FA text or other system generated text (A2P), it is normal for them to start coming later. Systems take longer to find out you changed provider and to route the text correctly to the new provider (Public Mobile). Also, financial institutions (banks) or government agencies (e.g, CRA) put this delay on purpose too to avoid SIM Fraud

Usually they will start coming around the 3rd day after porting but it could take as many as 7 days for all the 2FA/A2P text to come.

Re: Generated text messages

hTideGnow — Wed, 11 Dec 2024 19:47:43 GMT

HI @Belsden

was that a new activation? How long you joined? it is normal for the 2FA text to start coming couple days later

Re: Generated text messages

Belsden — Wed, 11 Dec 2024 20:14:26 GMT

This is not a new activation. Receiving calls and contact texts works as expected. The issue first showed when trying to change my password for Rogers Yahoo e-mail. The 2 stage authentication sends a text (6 digit code) to my phone but it never arrives.