topic Re: Cancle subscription in Get Support

Cancle subscription

Byronwaddy — Sun, 15 Dec 2024 19:06:51 GMT

I never activated my account and I want to cancel and not have more charges at the beginning of next month. How do I cancel if I never even activated??

Re: Cancle subscription

hTideGnow — Wed, 11 Dec 2024 19:29:05 GMT

hi @Byronwaddy

just login My Account and go to Payment, Manage Subscription and disable subscribed there.

Re: Cancle subscription

computergeek541 — Wed, 11 Dec 2024 19:41:17 GMT

@hTideGnow wrote:
hi @Byronwaddy
just login My Account and go to Payment, Manage Subscription and disable subscribed there.

The customer has stated that activation was never completed.

Re: Cancle subscription

hTideGnow — Wed, 11 Dec 2024 19:46:25 GMT

thanks @computergeek541 and sorry I missed that

@Byronwaddy

you will need to ask support agent to help. If the account was never fully setup , they will likely able to provide refund

Please submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cancle subscription

Byronwaddy — Wed, 11 Dec 2024 20:02:46 GMT

My account only comes up with let’s finish activation but my SIM card never showed up to finish activation. So I can’t get payment to come up as a option.

Re: Cancle subscription

Handy1 — Wed, 11 Dec 2024 20:18:59 GMT

@Byronwaddy @Even thou you pre paid for the service it wont start until you activate the SIM card in the PM app so you wont lose money no worries , but you can also pick SIM card up from Telus / Koodo store or Order from Amazon also

Find SIM card Find a store near to you | Public Mobile

Amazon

Public Mobile Prepaid SIM Prepaid Phone - (Universal/SmartPhones), Packaging May Vary : Amazon.ca: Electronics

if you ask support they might even reimburse you for picking one up and hood to have spare sim anyways in case you lose or damage yours or to give to family or friend to join PM and use your refferal code to reward both accounts win. But if you just want to cancel and not bother activating you will need help of support for that

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cancle subscription

Byronwaddy — Wed, 11 Dec 2024 20:17:59 GMT

I can’t get to payment option cause I never received my SIM card to activate my account