topic Re: Missed calls and missed messages in Get Support

Missed calls and missed messages

Sylvia19 — Wed, 11 Dec 2024 19:20:21 GMT

Hey, I am missing txts and phonecalls and voicemssages. no trace of it tho people have shown me that they did. this has happened before about 4 months ago . happening again now. thoughts ? kindly me

Re: Missed calls and missed messages

slusagm — Wed, 11 Dec 2024 19:22:19 GMT

did you try reboot your phone?

Re: Missed calls and missed messages

hTideGnow — Wed, 11 Dec 2024 19:23:19 GMT

hi @Sylvia19

what phone do you have? Can yo make calls without problem?

is that a new activation or existing ? Try reboot the phone first and then try Reset all networks and test inbound calls and text again

Re: Missed calls and missed messages

eddieO — Wed, 11 Dec 2024 19:26:32 GMT

@Sylvia19 very strange, I don't believe I have heard of this before. You probably should reach out to a support agent, you will need to open a ticket through the Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Missed calls and missed messages

Sylvia19 — Tue, 20 May 2025 16:33:05 GMT

thank you eddieo