topic Re: Forbidden A1 in Get Support

Forbidden A1

Stevenlee1 — Wed, 11 Dec 2024 19:19:34 GMT

I have problem logging in and it showed Forbidden A1. My internet service is currently shutter down. And I couldn't get any help.

Re: Forbidden A1

hTideGnow — Wed, 11 Dec 2024 19:22:16 GMT

hi @Stevenlee1

it could be just a browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Forbidden A1

Stevenlee1 — Wed, 11 Dec 2024 19:30:15 GMT

I tried. Not even browser, app, my laptop, I couldn't log into my account successfully. it showed "Forbidden A1" on browser. and the app simply redirected back to login page.

And my phone is not connecting to the internet, however calling and sms are working. I did my subscription yesterday. Please help.

Re: Forbidden A1

slusagm — Wed, 11 Dec 2024 19:32:35 GMT

Reboot your phone first

and you probably need PM to help. Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Forbidden A1

Stevenlee1 — Wed, 11 Dec 2024 19:39:30 GMT

Thank you. I have rebooted. But not working.

I have sent them a private message, hoping to get contacted soon.

Re: Forbidden A1

Stevenlee1 — Wed, 11 Dec 2024 20:05:57 GMT

I have Pm them and had the problem fixed quickly. Thank you.