topic Re: Transfer Account in Get Support

Transfer Account

sully2 — Wed, 11 Dec 2024 17:53:51 GMT

Hello, I opened an account with PM for my daughter 5 years ago, and now she is 18 year old and she want to transfer the account to her name and email address.

How to achieve this ?

Thank you

Re: Transfer Account

softech — Wed, 11 Dec 2024 11:27:05 GMT

@sully2

it is easy, just login My account and update the name on Profile page and click Manage EverSafe ID there and update the email address

https://myaccount.publicmobile.ca/en/account/my-profile

Re: Transfer Account

HALIMACS — Wed, 11 Dec 2024 14:00:44 GMT

Hi @sully2

If by "transfer the account to her name and e-mail address" you mean ONLY their name and e-mail address, than @softech provides how to do that.

If you also mean they wish to take ownership of the account entirely, which may mean paying for it, then you may wish to be present when they update their payment card information on the account, such that if your payment card was being used for auto-renewal, you can be assured that it was indeed replaced with theirs.

Log into the self-serve account, go to the Payments tab, then update the associated payment card there.

Remember, users can't remove their card, they can only be replaced with another. They can use either a credit card or a debit visa or m/c.