topic Need PUK code in Get Support

Need PUK code

NinuccioDP — Wed, 11 Dec 2024 02:17:58 GMT

Please help!

I get message saying tu enter 8 PUK code

(and No ! I do not have anymore the sim plastic "container".

TKS

Re: Need PUK code

hTideGnow — Wed, 11 Dec 2024 02:15:58 GMT

hi @NinuccioDP

is it the sim card puk that you need?

if it is, support agent can help. Please submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Need PUK code

Handy1 — Wed, 11 Dec 2024 02:18:35 GMT

@NinuccioDP If it’s just sim PUK you need support can help but if the phone is carrier locked you need the carrier the phone came from to unlock it for you

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Need PUK code

computergeek541 — Wed, 11 Dec 2024 02:20:35 GMT

@NinuccioDP wrote:
I get message saying tu enter 8 PUK code
(and No ! I do not have anymore the sim plastic "container".

Having the packaging on the plastic surrounding the SIM card wouldn't help even if you did still have it. Please diregard the misinformation that comes up in internet search engines about this. The SIM card's PUK is not on the packaging. I've actually never seen that for any carrier's SIM cards (although it is possible that some carrier might provide it there).

Re: Need PUK code

BKNS27 — Wed, 11 Dec 2024 02:20:57 GMT

@NinuccioDP

You can check your SIM/eSIM PUK on your phone by going to About settings on your phone and the ICCID then contact a CS_Agent for the PUK of the SIM/eSIM.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437