topic Re: Puerto Rico (CAN-US-MEXICO plan) in Get Support

Puerto Rico (CAN-US-MEXICO plan)

gugu — Tue, 10 Dec 2024 17:19:26 GMT

Hi, I have the CAN-US-MEXICO plan that I subscribed to this Black Friday. Does this plan cover data usage when visiting Puerto Rico?

Re: Puerto Rico (CAN-US-MEXICO plan)

HALIMACS — Tue, 10 Dec 2024 17:30:19 GMT

Yes, Puerto Rico is part of the US coverage, @gugu

PM has partnered with AT&T, Verizon, and T-Mobile to provide U.S. coverage which includes all 50 states (including Puerto Rico and the U.S Virgin Island...)

Re: Puerto Rico (CAN-US-MEXICO plan)

gugu — Tue, 10 Dec 2024 17:35:57 GMT

Thank you for replying. That's what I thought as well but the customer care this morning said it's not covered and that I will need a data add-on. To me this doesn't make sense. Puerto Rico is part of US. I am also unable to call numbers in Puerto Rico from Canada whereas my plan does say unlimited minutes between these 3 countries., when I call a Puerto Rico number, it gives me error "You have already used up your minutes". Thoughts ?

Re: Puerto Rico (CAN-US-MEXICO plan)

HALIMACS — Tue, 10 Dec 2024 17:47:08 GMT

Were you chatting with a customer support agent through the private messaging?

It definitely should work @gugu

I presume you can receive calls from there (when in Canada). Try calling back using the contact calling information from the incoming call from Puerto Rico. (as opposed to a saved contact)

If you can't make the call, try rebooting your device and try the call again.

Last resort, reach out to customer support to ensure you can - I can't see why you wouldn't be able to. Please report back what they indicate.

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Use the ticketing system by clicking here , then Contact Us, or,
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