topic No SMS received when ported out in Get Support

No SMS received when ported out

Elaine008 — Tue, 10 Dec 2024 13:46:59 GMT

Tried to port from PM but new service provider got an error mdn not found/ does not belong to this service provider. Correct ac no provided, what issue was that? Thanks

Re: No SMS received when ported out

Handy1 — Tue, 10 Dec 2024 13:50:08 GMT

@Elaine008 Your public mobile account needs to be active to receive the confirmation text to port out , is your public mobile account active or suspended? If suspended make manual payment to resume services then ask new provider to re trigger port request to port out you

use this link to load funds and trigger the renewal

https://myaccount.publicmobile.ca/en/account/payment/funds/card

if account is active then ask support what the issues is

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No SMS received when ported out

hTideGnow — Tue, 10 Dec 2024 14:11:44 GMT

hi @Elaine008

the list of "incoming' providers is maintained by your new carrier, PM support won't be able to help, please do not open ticket with them

instead, calls your new carrier and ask them how to put in Public Mobile information. It is the issue on thier side, not PM's

Re: No SMS received when ported out

Elaine008 — Tue, 10 Dec 2024 14:21:21 GMT

My PM ac is active

Re: No SMS received when ported out

slusagm — Tue, 10 Dec 2024 14:23:45 GMT

did it say imei not found ? use PM account number. Call your new service provider back and give them the account number, or at least ask them to confirm what went wrong. It looks to me the new provider didn't even get all the information to pass to Public Mobile, so it might be too early to contact PM for help

Re: No SMS received when ported out

Elaine008 — Tue, 10 Dec 2024 14:55:10 GMT

Called again and it worked this time. Thanks