topic Re: Finishing set up in Get Support

Finishing set up

AnnaLD — Tue, 10 Dec 2024 04:20:04 GMT

I thought my phone was e-card compatible but it's not I bought a sim and cannot finish set up

Re: Finishing set up

Sansan — Tue, 10 Dec 2024 04:41:43 GMT

@AnnaLD buy a physical card from Amazon or call a local Telus/Koodo /mobile Klink store and see if they have Public Mobile SIM card and buy for $10+. Once you have it, message PM agents to add the Physical SIM card number to your profile.

Or you can purchase from the App.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Finishing set up

softech — Tue, 10 Dec 2024 04:55:31 GMT

@AnnaLD so, you have a sim card already? you will need to ask support to update the sim card number for you

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Finishing set up

BKNS27 — Tue, 10 Dec 2024 06:43:08 GMT

@AnnaLD

Just curious on what is the make and model of your phone?

Re: Finishing set up

hTideGnow — Tue, 10 Dec 2024 13:14:11 GMT

hi @AnnaLD

have you checked with PM support yet? sometimes the error with compatibility of the esim is a false negative. Check with support first