topic Re: Phone calls in Get Support

Phone calls

bettylai — Sun, 08 Dec 2024 02:34:53 GMT

Can’t make an out going phone call after the activation of number transferred.

TheSterlinger — Sun, 08 Dec 2024 02:46:23 GMT

Can you receive inbound calls or text?

hTideGnow — Sun, 08 Dec 2024 02:59:01 GMT

you have neither outbound nor inbound calls? or just not outbound? and data works?

if nothing work (no inbound/outbound and data), it is a sim card setup problem on the system. you need support to look into it

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
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But if you have inbound and just not outbound, then it is a porting problem. You need to contact porting support team in that case

Handy1 — Sun, 08 Dec 2024 02:59:17 GMT

send a private message To CS_Agent

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After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

bettylai — Sun, 08 Dec 2024 07:10:11 GMT

Hi,

Can receive calls and text. Cannot text out and call out. Data appears to be working.

Restarted phone, reset iPhone network settings. Using eSIM, so no SIM card to take out and re-insert.

Left old SIM card in phone the whole time, so did not interrupt porting process. Replied to porting texts within timeframe.

hTideGnow — Sun, 08 Dec 2024 07:54:14 GMT

hi @bettylai it is time to remove the old carrier sim card. After doing so, reboot the phone the phone should be fully functional

bettylai — Sun, 08 Dec 2024 09:13:49 GMT

do you see this often? that leaving the prev carrier's SIM in the phone can cause problems?

it was mostly that the phone case was hard to remove, that's why i left it

will try this and report back

bettylai — Tue, 10 Dec 2024 01:29:14 GMT

it worked! so annoyed, seems like a dumb reason for things not working