topic Re: esim card purchase in Get Support

esim card purchase

eggmangrg1 — Tue, 10 Dec 2024 00:12:52 GMT

When I attempt to purchase an esim on a new phone, I dont get an option to select a sim, so it only lets me buy a physical sim card. Also I would like to know if it would be possible to refund a physical sim card.

Re: esim card purchase

computergeek541 — Tue, 10 Dec 2024 00:12:41 GMT

@eggmangrg1 wrote:
When I attempt to purchase an esim on a new phone, I dont get an option to select a sim, so it only lets me buy a physical sim card. Also I would like to know if it would be possible to refund a physical sim card.

If your phone has a SIM card slot, your current Public Mobile SIM card can be used in your new phone. Unfortunately, there are no refunds on SIM cards.

Re: esim card purchase

eggmangrg1 — Tue, 10 Dec 2024 00:14:37 GMT

Since I don't have a sim card slot I can't put the sim card in (iphone 16), thanks for the info on the refunds

Re: esim card purchase

will13am — Tue, 10 Dec 2024 00:33:09 GMT

@eggmangrg1 , use this link to send a private message to support to have them switch your activation to e-SIM.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: esim card purchase

slusagm — Tue, 10 Dec 2024 00:57:57 GMT

it is weird you don't have eSIM option. did you try uninstall and reinstall the app?

Re: esim card purchase

BKNS27 — Tue, 10 Dec 2024 01:42:23 GMT

@eggmangrg1

It sounds like you have the American version of the iPhone 16. The Canadian version have SIM & eSIM.

Re: esim card purchase

eggmangrg1 — Tue, 10 Dec 2024 03:22:11 GMT

yea I uninstalled and reinstalled and also tried tweaking with the font size options and also pinching the screen as well

Re: esim card purchase

slusagm — Tue, 10 Dec 2024 03:29:47 GMT

you can't scroll down the screen ?

Re: esim card purchase

slusagm — Tue, 10 Dec 2024 03:33:09 GMT

hey, according to this post, it is the font or font size. This person change the font and also turn off BOLD text, ie, change everything back to standard, and it sees the esim option

https://productioncommunity.publicmobile.ca/t5/Get-Support/App-UI-not-letting-me-purchase-E-sim-any-work-around/m-p/1248248/highlight/true#M861809