topic Re: Help:Public mobile hold my number when porting out to koodo mobile in Get Support

Help:Public mobile hold my number when porting out to koodo mobile

Joe5918 — Mon, 09 Dec 2024 20:12:32 GMT

I have spent four days trying to port out public mobile. Koodo techincian said it had 6d error code saying my number was inactive in Koodo porting system. He told me to ask Public mobile bypass or update my number status.

Real pain.

Zhou

Re: Help:Public mobile hold my number when porting out to koodo mobile

Phil_Adelphus — Mon, 09 Dec 2024 20:15:32 GMT

@Joe5918 In your previous thread a few weeks ago you said your renewal was due, did you actually renew so that your PM account is still active?

Re: Help:Public mobile hold my number when porting out to koodo mobile

hTideGnow — Mon, 09 Dec 2024 20:15:45 GMT

HI @Joe5918

Koodo and PM are both owned by Telus, and they can bypass the active account requirement to port. Please call back Koodo and tell them that. They can simply move the number over

Re: Help:Public mobile hold my number when porting out to koodo mobile

AK32 — Mon, 09 Dec 2024 20:16:55 GMT

Is your number still active on the Public Mobile side (do you still have service here)? The account must be active to port. If it is active, and your still facing issues, you may have to contact a customer service rep about the error code you are getting. You can contact public mobile here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Help:Public mobile hold my number when porting out to koodo mobile

Joe5918 — Mon, 09 Dec 2024 20:34:23 GMT

It looks it is.

Re: Help:Public mobile hold my number when porting out to koodo mobile

Joe5918 — Mon, 09 Dec 2024 20:35:20 GMT

i thought it should be simple. Called Koodo 5 times.

Re: Help:Public mobile hold my number when porting out to koodo mobile

Joe5918 — Mon, 09 Dec 2024 20:36:46 GMT

I was trying to port out last time. Failed and i renewed the public mobile plan.

Re: Help:Public mobile hold my number when porting out to koodo mobile

Joe5918 — Mon, 09 Dec 2024 20:38:10 GMT

Thank you. I am in contact with cs_agent now

Re: Help:Public mobile hold my number when porting out to koodo mobile

hTideGnow — Mon, 09 Dec 2024 20:39:59 GMT

hi @Joe5918

you can also ask PM to help, but definitely easier to ask Koodo to do it from their side

in case you need PM to check the port, submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Help:Public mobile hold my number when porting out to koodo mobile

Joe5918 — Mon, 09 Dec 2024 20:47:26 GMT

I have called Koodo 5 times. Yesterday i was told it was hold by 3rd party. Then i called Lucky movile to clear that out. Today i was told holding by Public mobile. I was told error code. I am the person to call and wait. Wait for call back. Really pain. You first need to deal AI then can hold a real person. Sometimes, real person cannot understand technical issue.

Re: Help:Public mobile hold my number when porting out to koodo mobile

Phil_Adelphus — Mon, 09 Dec 2024 20:52:15 GMT

@Joe5918 Your title says you are porting to Koodo, but above you say you called Lucky Mobile. Can you clarify please?

Re: Help:Public mobile hold my number when porting out to koodo mobile

Joe5918 — Mon, 09 Dec 2024 20:55:00 GMT

Thank you. I have submitted a ticket.