topic Re: New number in Get Support

New number

Bubbar002 — Mon, 09 Dec 2024 14:49:08 GMT

Hi when I register my account I got to pick new number, I guess I use up all my tries to pick a new number. Now do I have to wait till next month so I get to pick a new phone number.

Re: New number

Handy1 — Mon, 09 Dec 2024 14:51:51 GMT

@Bubbar002 You can change your phone number 4X for free every 30 days and you can do this in your account profile page or in the app

Change # on profile tabs

Or do it on the app “change number”

Re: New number

Dunkman — Mon, 09 Dec 2024 14:54:23 GMT

@Bubbar002

Here is some more information:

https://www.publicmobile.ca/en/ab/get-help/articles/change-phone-number

As mentioned, only allowed to change number 4x within 30 days. Need to wait 30 days to change number again.

Re: New number

slusagm — Mon, 09 Dec 2024 14:58:01 GMT

just login to your My Account or use the App to change phone number

no, you don't have to wait till next month, you can change now

but after you change to it, wait an hour and log back on, use the email address to login the account again and go to Profile page and you need to click Manage EverSafe id and manually update the 2FA phone number there to the new one. Yes, you need to update that part manually

Re: New number

Phil_Adelphus — Mon, 09 Dec 2024 15:33:47 GMT

@Bubbar002 I guess I use up all my tries to pick a new number

Did you actually accept four different numbers? You should be able to just continue scrolling through the numbers on offer until you find one you like.

Re: New number

Bubbar002 — Mon, 09 Dec 2024 20:29:04 GMT

Yes I accept every time, I guess I'm just going to wait till next month..I'll be careful this time, since I know there's a limit

Re: New number

softech — Mon, 09 Dec 2024 20:32:15 GMT

Re: New number

hTideGnow — Mon, 09 Dec 2024 20:34:02 GMT

@Bubbar002 wrote:
I have tried everything, it's kind of suck you don't have a agent. I think I have done everything that could.

hi @Bubbar002

what you meant by you tried everything? you can change the phone number?

Re: New number

Bubbar002 — Tue, 10 Dec 2024 04:19:03 GMT

I tried that too

Re: New number

Bubbar002 — Thu, 12 Dec 2024 03:19:04 GMT

I'm new to this community help, self help stuff. Do problem actually get resolved?

Re: New number

softech — Thu, 12 Dec 2024 03:32:32 GMT

@Bubbar002

may I know why you need to change the phone number? You just want to have a nice number pattern?

if so, you don't have to accept the 4 or 5 numbers the system presents you if you don't like any of those. You can simply refresh or pick another city to generate another set of numbers. With that, you won't waste the 4 changes on each cycle

Re: New number

Bubbar002 — Thu, 12 Dec 2024 04:47:17 GMT

Okay I'll do that

Re: New number

Phil_Adelphus — Thu, 12 Dec 2024 11:54:53 GMT

@Bubbar002 I'm new to this community help, self help stuff. Do problem actually get resolved?

Problems do get resolved, if the community can't help you can still contact Public Mobile customer service employees for assistance. Just open a service ticket at the chat icon bottom right of this page.