topic Re: updating payment information in Get Support

updating payment information

Genevievebartla — Mon, 09 Dec 2024 18:00:13 GMT

hi! i just need to update my payment information, however, when i go into my account to the payment section & enter my new credit card information the website tells me it is not able to do this. What do i do now, dont you want my money?? thanks!!

Re: updating payment information

hTideGnow — Mon, 09 Dec 2024 18:02:50 GMT

hi @Genevievebartla

PM payment system is glitchy sometimes

if your plan not expired or suspended yet and you still have time, please wait a day or even longer before you try again. When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled)

but if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or My Account

Re: updating payment information

slusagm — Mon, 09 Dec 2024 18:03:19 GMT

they want your money, but just the system can't take it

try using the app. Or wait 24 hours and try again with a different card if possible

Re: updating payment information

Genevievebartla — Mon, 09 Dec 2024 18:22:06 GMT

thanks for your help both of. you, neither of these have worked, guess ill try a voucher or tomorrow....

Re: updating payment information

AK32 — Mon, 09 Dec 2024 18:23:08 GMT

Sometimes the website can be glitchy, hopefully they fix these issues soon.
In the meantime, i would suggest trying to do it via the Public Mobile app, you can also try to use a private/incognito browser to try as sometimes its a cookies issue.

If this is an urgent issue and none of the above work, you can message a public mobile rep here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437