topic Re: Automatic top up in Get Support

Automatic top up

Kennethdickens1 — Mon, 09 Dec 2024 17:20:11 GMT

why can't i cancel the automatic top-up

Re: Automatic top up

hTideGnow — Mon, 09 Dec 2024 17:21:52 GMT

that is not automatic top up but automatic renewal

you can either go to My Account, Payment and then click Manage Subscription and disable Subscribed there

or you can ask Pm agent to remove the credit card. But remember if you do any of those, you will need to use voucher to top up to renew

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Automatic top up

eddieO — Mon, 09 Dec 2024 17:26:02 GMT

@Kennethdickens1 you should be able to by going into the PM app or account online, go to the Subscribe tab and select unsubscribe but be aware that if you do not make a manual payment when it is due then your account will go inactive and you will not be able to use it until payment has been made. If you do not pay within 90 days the account will permanently be closed and you will lose your number for good

* edited: The correct the tab should be Payment for turning off "Subscribed" toggle

Re: Automatic top up

Handy1 — Mon, 09 Dec 2024 17:25:24 GMT

@Kennethdickens1 You just have to turn off auto subscribe in your account

Turn auto subscribe off/on

Re: Automatic top up

will13am — Mon, 09 Dec 2024 17:40:42 GMT

@Kennethdickens1 , I would highly recommend that you ask for the credit card to be removed. It is the only guaranteed way not to be charged.

Re: Automatic top up

AK32 — Mon, 09 Dec 2024 18:20:43 GMT

Public Mobile calls "autopay" a subscription. if you are "subscribed" that means you have autopay enabled. you can unsubscribe to turn off auto pay, you will then have to manually make a payment each month.