topic Payment receipts are missing in Get Support

Payment receipts are missing

nickynamey — Mon, 09 Dec 2024 16:11:12 GMT

I need the recent 3 or 4 payment receipts.

I successfully downloaded the latest receipt that is available.

No problem.

However, no previous receipts are shown on that page. It is a list of receipts that contains only a single record.

😞

But there were prevoius payments ... and therefore there are other receipts.

But they are not shown. I suspect they are not shown because I changed my plan recently and the other receipts would be for a different plan. Or whatever.

But I still need those other recent receipts!

How can I get them?

Thanks.

Re: Payment receipts are missing

eddieO — Mon, 09 Dec 2024 16:28:30 GMT

@nickynamey if you reach out to a support agent they should be able to provide you with your missing invoices.

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Payment receipts are missing

Dunkman — Mon, 09 Dec 2024 16:32:29 GMT

@nickynamey

You can download your payment history/invoice for the last 180 days:

https://www.publicmobile.ca/en/ab/get-help/articles/view-payment-history

https://publicmobile.ca/en/ab/get-help/articles/download-an-invoice

If you need actual payment receipt, I think that you can only download the most recent one when you just paid.

Re: Payment receipts are missing

nickynamey — Mon, 09 Dec 2024 18:21:41 GMT

Yes, I will open a support ticket as you suggest since the help information provided sheds no light on this particular case.