topic Re: Port number in Get Support

Port number

Nimy — Mon, 09 Dec 2024 15:39:24 GMT

I Port my number. But it showing different new number.

Re: Port number

hTideGnow — Mon, 09 Dec 2024 15:42:02 GMT

was it over a month ago that you requested port? if it was over a month ago, did you get a text from the old carrier for the approval of the port and did you reply Yes? If no reply for a month, the port would be cancelled and PM will assign you another number

You can check with PM porting support team for the port status. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

Re: Port number

Dunkman — Mon, 09 Dec 2024 15:43:16 GMT

@Nimy

How long did you port over? It can take a few hours for the port to be completed.

Did you answer "yes" to your previous carrier port request confirmation text?

Are you able to use data? What about incoming texts or voice calls?