topic Re: Network Unlock code in Get Support

Network Unlock code

ericouellet — Tue, 04 Jan 2022 21:19:17 GMT

Hi, I would like an Unlock code for a Moto G (3rd Gen, 2015). IMEI = 3554xxxxxxx.

thanks

Re: Network Unlock code

mimmo — Sat, 19 May 2018 04:16:56 GMT

@ericouellet you need to message the mods via a private message with your phone details.

Mods will only be able to unlock telus or kood phones. if your phone is from a different provider you will need to contact that provider

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

Additional Useful Information:

Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

Re: Network Unlock code

Korth — Sat, 19 May 2018 12:45:29 GMT

@ericouellet

If your phone is carrier-locked then you need to contact the carrier it was purchased from to obtain your unique (IMEI-based) carrier unlock code/codes (NCK, NSCK, SPCK, CCK, CPCK, SIMCK, etc).

PM does not sell any phones (and they haven't since around 2012-2013) so they won't even know your unlock codes.

If your phone is not carrier-locked but your Public Mobile SIM card (along with your PM account, phone number, etc) is access-locked then you need to contact the mods to get a SIM unlock code (PUK) issued to you.