topic Re: Unknown number in Get Support

Unknown number

Ludi — Mon, 09 Dec 2024 14:47:33 GMT

I lost minutes to the number647 580 4001 which I did not make . How do I get back my minutes?

Re: Unknown number

hTideGnow — Mon, 09 Dec 2024 14:48:47 GMT

no worries, it is a voicemail number. the usage log will keep track of any calls got to voicemail or when you check your voicemail message

Re: Unknown number

slusagm — Mon, 09 Dec 2024 14:49:20 GMT

it is just voicemail. Those number ended with 4001 are voicemail. The usage log will show that

Re: Unknown number

Handy1 — Mon, 09 Dec 2024 14:49:44 GMT

@Ludi That’s voicemail number and even though it’s recorded in your usage history it won’t count against your mins no worries . It’s from when someone called you and go voicemail and public mobile tracks that for some reason

Re: Unknown number

Dunkman — Mon, 09 Dec 2024 14:51:49 GMT

@Ludi

That number is to voicemail. PM will keep track of the calls to voicemail. It should not "count" if somebody calls and just leaves a message. However, if you check your voicemail from your mobile phone, these minutes will count towards your minutes counter/tracker.

Re: Unknown number

Phil_Adelphus — Mon, 09 Dec 2024 15:41:38 GMT

@Ludi Most Public Mobile plans now have unlimited minutes, only the $15 plan in Quebec is limited to 100 minutes. Is that the plan that you have?