topic Re: Esim problem in Get Support

Esim problem

Nimy — Mon, 09 Dec 2024 14:25:57 GMT

Activated esim. But not getting calls or messages. Also not getting otp. Only got mobile data. Please solve the issue.

Re: Esim problem

eddieO — Mon, 09 Dec 2024 14:27:12 GMT

@Nimy have you tried rebooting your phone, this sometimes helps. Also, how long has it been since porting your number? It typically takes 1 to 2 hours to complete and have all services working

Re: Esim problem

hTideGnow — Mon, 09 Dec 2024 14:27:48 GMT

hi @Nimy

you can make calls but just not recieve? if that is the case, did you requested porting? If you requested porting, did you get a text from the old carrier, did you reply Yes within 90 mins?

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

Re: Esim problem

Handy1 — Mon, 09 Dec 2024 14:27:50 GMT

@Nimy

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Esim problem

slusagm — Mon, 09 Dec 2024 14:29:11 GMT

you need to check if the esim was installed and set as active

try reboot the phone and reset network settings

and check if you can make calls or if data works. If you can make calls and only not recieve incoming calls and text, it is not an esim problem but a stuck port