topic Re: Porting Number Trouble in Get Support

Re: Porting Number Trouble

NatMclarty — Sat, 22 Jul 2023 01:20:12 GMT

I’m stuck in number port limbo - I’ve been trying for 5 hours with support. Can you share the # with me as well?

Re: Porting Number Trouble

softech — Sat, 22 Jul 2023 01:26:06 GMT

@NatMclarty wrote:
I’m stuck in number port limbo - I’ve been trying for 5 hours with support. Can you share the # with me as well?

@NatMclarty

sent via private message. Plese check your Community inbox

Re: Porting Number Trouble

NatMclarty — Sat, 22 Jul 2023 02:20:33 GMT

I’m thinking of hitting up my local mall. If I purchase an sim tomorrow can I abandon this e-sim process and just use the physical-Sim with my ported #? Or am I committed to this limbo and must get out via support? Or is something else entirely different required?

Re: Porting Number Trouble

softech — Sat, 22 Jul 2023 02:22:53 GMT

@NatMclarty

oh, you are using esim.. physical sim would work but you need support to change it for you on the system

since you are not going to get a physical sim tonight, let see if we can make the eSIM work tonight

There is a QR code in your Welcome email. Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone

Once you installed the eSIM profile, (or If you got passed that step), try to reboot your phone once.

If it still does not connect and if you have any active sim on the phone , disable them (eSIM/Physica sim) or remove the physical sim. Then click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetoosh connections, but you just need to add them back after)

Re: Porting Number Trouble

NatMclarty — Sat, 22 Jul 2023 02:35:01 GMT

You mean this welcome email with no QR 😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭

Re: Porting Number Trouble

softech — Sat, 22 Jul 2023 02:57:42 GMT

@NatMclarty um. .there should be an email with the QR code. Check if you also receive the "Activation Summary email"
https://productioncommunity.publicmobile.ca/t5/Get-Support/Important-Update-eSIM-QR-Code-Now-Included-in-Activation-Summary/td-p/1000969

If you cannot find it, you have to message support and ask them to resend you the code:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there