topic Re: Trouble With Phone Transfer in Get Support

Trouble With Phone Transfer

Pam123410 — Mon, 09 Dec 2024 02:55:00 GMT

Hi there I just signed up for a plan. I opted for an esim. After inputting my previous carriers account number the Public Mobile App put me into a login loop asking me to verify my account. However, to verify my account it would send a text to my phone number being transferred which isn't coming through. I also haven't received a transfer request from my previous carrier either. Not sure what to do!

Re: Trouble With Phone Transfer

hTideGnow — Mon, 09 Dec 2024 02:57:09 GMT

HI @Pam123410

so, have you got to the last step of the activation? But it sounds like you didn't and I don't think the porting request was successfully put in (So, dont call the porting team yet, they can't help)

you will need support to help in this case, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Trouble With Phone Transfer

eddieO — Mon, 09 Dec 2024 03:13:44 GMT

@Pam123410, to confirm, did you leave your old carrier's SIM card in your phone to receive the transfer request confirmation? If the porting hasn't taken place yet or you haven't responded "YES" because the message did not go through then you need to make sure the old SIM is still in your phone. After responding YES, you can then remove the old SIM