topic Re: My number is not ported but I got a text that it was successful in Get Support

My number is not ported but I got a text that it was successful

Vishnu19 — Mon, 09 Dec 2024 01:46:45 GMT

My number is not ported into public mobile but i recieved text that it was successful

Re: My number is not ported but I got a text that it was successful

Chalupa_Batman — Mon, 09 Dec 2024 02:00:19 GMT

A couple of things. Did you reboot your phone? Go into your Network settings and reset the network settings and reboot the phone. Last, if that doesn't work, try your SIM card in a different phone. Sometimes SIM cards need to be reprovisioned. And if that doesn't work, we can send you a number to call tomorrow to get help.

Re: My number is not ported but I got a text that it was successful

hTideGnow — Mon, 09 Dec 2024 02:03:22 GMT

hi @Vishnu19

PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

Re: My number is not ported but I got a text that it was successful

Neil11 — Mon, 09 Dec 2024 05:08:41 GMT

You will need to contact customer service agent to fix your issue. Either via the following link:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437