topic Re: Activated subscription and e-sim, App prompts to add new e-sim in Get Support

Activated subscription and e-sim, App prompts to add new e-sim

VicD2025 — Sun, 08 Dec 2024 23:01:00 GMT

Hi new subscriber,

Activated through the application with an e-sim. Post activation and adding esim, the application did not bring up my new subscription and service did no work. Opened the application and it prompted me to add a new e-sim, which failed. I deleted the e-sim in the hopes the activation and service would work with a new esim and now I am still getting and error adding a new esim in the app. Can you assist me cancelling my previous esim that was deleted and allowing my account to add a new esim to my subscription. Thank you!

Re: Activated subscription and e-sim, App prompts to add new e-sim

Handy1 — Sun, 08 Dec 2024 22:45:48 GMT

@VicD2025

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Activated subscription and e-sim, App prompts to add new e-sim

Dunkman — Sun, 08 Dec 2024 22:48:30 GMT

@VicD2025

Did you get an email from Public mobile with a QR code for eSIM activation?

https://productioncommunity.publicmobile.ca/t5/Get-Support/Important-Update-eSIM-QR-Code-Now-Included-in-Activation-Summary/td-p/1000969

IF that does not work, likely need to contact customer service agent. Wait times are longer than usual.