topic Re: Incomplete porting in Get Support

Incomplete porting

CookieHoneyCrys — Wed, 26 Feb 2025 01:51:51 GMT

Hello - I requested a phone number porting on Nov 30th. My new provider is saying it was incompleted. I am not able to access my account anymore for the new service to get another porting authorization. I need help with this.

Re: Incomplete porting

hTideGnow — Sun, 08 Dec 2024 16:47:33 GMT

hi @CookieHoneyCrys did you ever receive a text from old carrier and you replied yes?

But check with PM porting support team and confirm. I have sent you the number to PM Porting support team Please check your community inbox: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Incomplete porting

slusagm — Sun, 08 Dec 2024 16:48:36 GMT

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

Re: Incomplete porting

Phil_Adelphus — Sun, 08 Dec 2024 16:55:05 GMT

@CookieHoneyCrys My new provider is saying it was incompleted

So you are porting out of Public Mobile to a new provider rather than the other way around? If so, and it sounds like your PM account is closed, it implies PM has already released your number.

Re: Incomplete porting

Abdus — Sun, 08 Dec 2024 19:42:54 GMT

I’m having same issue porting number from PM .but unable to do that because i got new device online which I received yesterday.but my PM subscription was due untill dec-02.Can you please provide me any number so can i call them and transfer my number thank yoy.

Re: Incomplete porting

hTideGnow — Sun, 08 Dec 2024 19:46:51 GMT

hi @Abdus

check with PM porting support team . I have sent you the number to PM Porting support team Please check your community inbox: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Incomplete porting

Phil_Adelphus — Sun, 08 Dec 2024 20:29:11 GMT

@Abdus but my PM subscription was due untill dec-02.Can you please provide me any number so can i call

If your PM account did not renewal on Dec 2 you will need to re-activate it in order to port out. You need to be able to receive a SMS text from Public Mobile giving authorization to transfer your number.

Re: Incomplete porting

DoubtfulService — Wed, 26 Feb 2025 00:05:50 GMT

Hello, I'm having the same issue. Would you mind passing along the porting team number please?

Re: Incomplete porting

hTideGnow — Wed, 26 Feb 2025 00:06:38 GMT

hi @DoubtfulService

sent , please check your Community inbox

Re: Incomplete porting

Maxinejol — Sun, 15 Mar 2026 02:47:15 GMT

Can u pls text me porting number

Re: Incomplete porting

hTideGnow — Sun, 15 Mar 2026 02:51:27 GMT

hi @Maxinejol

I cannot text you the number, but I can private message you

I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Incomplete porting

Maxinejol — Sun, 15 Mar 2026 03:09:01 GMT

Can't get live support right now....Will try tomorrow