topic Re: Payment in Get Support

Payment

Evyy — Sun, 08 Dec 2024 18:14:14 GMT

How can I make a payment manually or how can I let public mobile know to pull a payment from my credit card?

Re: Payment

Handy1 — Sun, 08 Dec 2024 18:18:57 GMT

@Evyy

please use this link to load funds and trigger the renewal

https://myaccount.publicmobile.ca/en/account/payment/funds/card

then reboot the phone

Re: Payment

Evyy — Sun, 08 Dec 2024 18:21:31 GMT

Please let me know the steps instead of following the link. That would be much appreciated!!

Re: Payment

Handy1 — Sun, 08 Dec 2024 18:40:23 GMT

@Evyy Log into your account go to payment page and you will see the loads funds with credit card or vouchers

Re: Payment

hTideGnow — Sun, 08 Dec 2024 18:44:05 GMT

hi @Evyy for most of us, the pay button is hidden. if you cannot find it , please use this link

https://myaccount.publicmobile.ca/en/account/payment/funds/card

but you can also try using the PM app, click Payment page and check if Add funds using credit card is a choice there

Re: Payment

Evyy — Sun, 08 Dec 2024 19:21:13 GMT

Thank you, the button is not there and I have updated my credit card info. I also called *611 to make a payment over the phone but I also don’t know where I locate my 4-digit pin they’re asking for.

Re: Payment

hTideGnow — Sun, 08 Dec 2024 19:45:06 GMT

hi @Evyy don't use app, use the direct link I sent earlier using the browser to make payment

Re: Payment

Evyy — Sun, 08 Dec 2024 20:12:53 GMT

Thank you soooo much!!!

Re: Payment

Crystal17 — Wed, 12 Mar 2025 13:59:06 GMT

Thank you so much that worked! I struggled so much trying to find it