topic Re: American roaming - data service in Get Support

American roaming - data service

Jethro_82 — Sun, 08 Dec 2024 17:14:27 GMT

The last two times I have gone to the states I have bought a text/voice calling package and both times I could send and receive text messages but couldn't do either for calls. So my question is very specific: To those who have had the same problem - did data work for you? I was thinking I could use a voice app for calling in the states if it did.

Re: American roaming - data service

Dunkman — Sun, 08 Dec 2024 17:19:29 GMT

@Jethro_82

Which phone are you using? Is it one of the VoLTE compatible PM listed phones. If not, then you will have voice calling issues. 3G network decommissioned in the USA. You could try to connect to T mobile 2G network for voice calling, but network is hit and miss. Here is some additional information.

https://www.publicmobile.ca/en/on/get-help/articles/volte

As for data, it should work fine.

Re: American roaming - data service

hTideGnow — Sun, 08 Dec 2024 17:20:01 GMT

hi @Jethro_82 it has to do with your phone not on PM's VoLTE whitelist

https://www.publicmobile.ca/en/on/get-help/articles/volte

next time try connect to T-Mobile and change network mode to 2G

or if you have data , use VOIP app TextNow instead

Re: American roaming - data service

Handy1 — Sun, 08 Dec 2024 17:21:23 GMT

@Jethro_82 If your phones not on the PM voLTE white list making calls will be difficult and you have to rely on phone set to 2G/3G for voice or use text now app or what’s app for voice calls

VoLTE white list

https://www.publicmobile.ca/en/on/get-help/articles/volte

but if you were not able to use all features of the add on / ask support if they will compensate you for your troubles

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: American roaming - data service

Phil_Adelphus — Sun, 08 Dec 2024 17:53:36 GMT

@Jethro_82 Without a VoLTE phone you should still be able to use text and data. But data won't work on the text/voice add-on of course, in which case you'd need to go up to the talk/text/3GB roaming data plan. You might want to consider switching to a Canada-US-Mexico plan instead which would give you a lot more data and not need an add on. Although in some areas T-Mobile's 2G might still work with just the talk/text add on, their 2G was supposedly being shut down this past September.

Re: American roaming - data service

DennyCrane — Sun, 08 Dec 2024 18:34:11 GMT

Yes you could use a service like TextNow to make calls over WiFi. You won't have cellular data if you're only buying the text/calling add-on though. Might be worth looking into upgrading your phone if you make frequent trips to hr US.