topic Re: Service in Get Support

Service

Cryoung — Sun, 08 Dec 2024 05:44:42 GMT

My service was suspended for non payment but was less than 90 days, I now made a payment but sim says in valid. I NEED my phone for work. I ordered another one but can not wait that long (especially with postal strike)

Re: Service

softech — Sun, 08 Dec 2024 06:00:22 GMT

@Cryoung

sim card are usually good for long. Did you try your PM sim card on another phone? Also, you said you made a payment, login again using Incognito mode and confirm the service is active

if you really need a new sim card, you can order from Amazon for $4.99 or local Telus stores for $10

Amazon.ca: https://www.amazon.ca/gp/product/B06X9ZGDWG/ (Best and Quickest option, Free Prime next day shipping)
or https://www.amazon.ca/dp/B07R6P5KBB/
local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/pick-up-SIM (call ahead to confirm availability )

Once you got the sim card, you can update the sim card number from either the PM app or My Account via the browser (After login, remember to resume service first if you have used Lost/Stolen to suspend the service earlier.):

If you are updating via Public Mobile app

login and go to Account page
(If you are unable to login as you don't have a phone to receive the 2FA code: On the screen it is expecting you to enter the code, click Didn't get the code? or Resend code and then choose Send email)
click Change your Sim card and update your sim card number there

To update it from My Account via the browser:

login My Account to request Change Sim card
(If you are unable to login as you don't have a phone to receive the 2FA code: On the screen it is expecting you to enter the code, click Didn't get the code? or Resend code and then choose Send email)

Go to Profile page, click on the Pencil besides the sim card number, follow the steps to enter the new sim card number and complete the change sim card request
(or direct link: https://myaccount.publicmobile.ca/en/account/profile/change-sim-number )

Re: Service

NDesai — Sun, 08 Dec 2024 06:01:14 GMT

@Cryoung Did the payment go through fine? Check your recent transactions. Also see when is the last time you made the payment to determine how long has it been. If payment has gone through, restart your phone and see if it works.

Re: Service

RavingRaven — Sun, 08 Dec 2024 07:37:40 GMT

@Cryoung

Try calling 1 855 4PUBLIC and enter your 10 digit phone #. This will give you your basic account info and status. Or if it can't find your phone # it's been deactivated.

Is your account suspended via lost/stolen? If so you need to unsuspended it (report it not lost/stolen) and apply your account balance payment to resubscribe to your plan and reactivate your account.

Re: Service

Immune — Sun, 08 Dec 2024 15:45:04 GMT

Very simple quick and easy solution to your problem is to activate almost instant by e-sim.