topic Re: Esim in Get Support

Esim

Mobojoe — Sat, 07 Dec 2024 23:12:03 GMT

When transferring to a newer iPhone do I need to delete the existing eSIM?

Re: Esim

Handy1 — Sat, 07 Dec 2024 23:16:22 GMT

@Mobojoe No you need to log into the app with new phone and rebuy eSIM , the system should credit you back the money at check out and if not just message support and then will give you credit for the cost

send a private message To CS_Agent

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https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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Re: Esim

Chalupa_Batman — Sat, 07 Dec 2024 23:16:31 GMT

@Mobojoe wrote:
When transferring to a newer iPhone do I need to delete the existing eSIM?

Hello @Mobojoe

You have to download the Public Mobile app on the new iPhone and then log in, go purchase a new eSIM and it will cost $5. Then when you go to the check out, it will drop down to free. $0.00

Re: Esim

hTideGnow — Sat, 07 Dec 2024 23:29:53 GMT

hi @Mobojoe

esim cannot be transferred but you can get a replacement for free. Download PM app on the new phone, buy from Account page , choose Purchase sim card as follow

Re: Esim

Mobojoe — Sat, 07 Dec 2024 23:35:19 GMT

Thank you but I have purchased the online eSIM for both iphones without luck

Re: Esim

hTideGnow — Sat, 07 Dec 2024 23:43:10 GMT

hi @Mobojoe

did you use the app?

if you did, check if the eSIM was installed. Check Settings -> Cellular. Make sure Turn on this line is enabled and set as Primary

if same, message support and ask. You can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Esim

BKNS27 — Sun, 08 Dec 2024 01:21:56 GMT

@Mobojoe

Looks like you need to purchase a SIM then.

Re: Esim

Immune — Sun, 08 Dec 2024 16:12:43 GMT

I don't think the others understood your question. NO you don't need to delete existing e-sims from your phone. iPhones for sure can support more than one e-sim. After you activate/transfer the new e-sim to your new phone then if you choose you can delete any other inactive e-sims from your phone.