topic Re: How do I cancel my plan before I have activated it? in Get Support

How do I cancel my plan before I have activated it?

Pamic — Thu, 05 Dec 2024 22:56:57 GMT

The activation procedure has been horrific, with no help available, so I want to cancel it. I submitted a ticket days ago, but noone has contacted me back. They signed me up no problem, but now I am left in a black hole with no options but you folks.

How do I cancel?

Re: How do I cancel my plan before I have activated it?

hTideGnow — Thu, 05 Dec 2024 17:45:06 GMT

hi @Pamic

yes, if the plan was not fully activated yet, support can help to cancel it and provide refund

submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: How do I cancel my plan before I have activated it?

BKNS27 — Thu, 05 Dec 2024 19:15:02 GMT

@Pamic

Who signed you up?

PM is all online and self-serve. Retailers no longer offer the activation serve for years.

If you haven’t completed the activation to step 6 then you won’t be charged and your activation is not completed.

Re: How do I cancel my plan before I have activated it?

Tank83 — Sat, 07 Dec 2024 21:57:11 GMT

I have the Same problem

Re: How do I cancel my plan before I have activated it?

hTideGnow — Sat, 07 Dec 2024 22:06:46 GMT

hi @Tank83 you want to cancel? what was the exact problem?

if your activation was not completed for technical reasons, support might be able to provide refund. Just use the method above to contract support agent