topic Re: MMS & Voice notes not working in Get Support

MMS & Voice notes not working

Mary226 — Sat, 07 Dec 2024 19:58:26 GMT

since switching to public mobile i cannot send pictures or voice notes, can someone help?

Re: MMS & Voice notes not working

Chalupa_Batman — Sat, 07 Dec 2024 20:05:40 GMT

@Mary226 wrote:
since switching to public mobile i cannot send pictures or voice notes, can someone help?

My buddy experienced this when he ported over. The way I helped him fix it was to go into his network settings and reset them. Then I went into his network settings and turned off automatic and picked Public Mobile and rebooted. That worked for him.

Re: MMS & Voice notes not working

eddieO — Sat, 07 Dec 2024 20:06:12 GMT

@Mary226, are you using iPhone or Android? Are all other services working as expected?

Re: MMS & Voice notes not working

BKNS27 — Sat, 07 Dec 2024 20:18:11 GMT

@Mary226

Is the Cellular data enabled because you need data for the MMS to be sent to others.

Also try rebooting your phone by powering off then back on.

Re: MMS & Voice notes not working

Mary226 — Sat, 07 Dec 2024 20:31:51 GMT

android, other services seem to work except for group messaging actually doesn't either

Re: MMS & Voice notes not working

Mary226 — Sat, 07 Dec 2024 20:41:37 GMT

yes the data is enabled and have rebooted many times as well

Re: MMS & Voice notes not working

Mary226 — Sat, 07 Dec 2024 20:52:53 GMT

tried that but doesn't seem to work

Re: MMS & Voice notes not working

BKNS27 — Sat, 07 Dec 2024 21:43:09 GMT

@Mary226

You will need to contact a CS_Agent to investigate your issue:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: MMS & Voice notes not working

Pipetrades — Sun, 15 Dec 2024 00:49:59 GMT

I had the same issue with group messaging. I had to change a couple of settings for the APN on the network.