topic Service renewal. in Get Support

Service renewal.

canuckfan77 — Tue, 04 Jan 2022 21:19:08 GMT

Hello,

I am set up for auto pay and renewal but my service hasn’t renewed. Could I please get a hand processing a payment with the info I have on file and renewing my plan?

Thanks

Re: Service renewal.

LEGO — Fri, 18 May 2018 18:15:25 GMT

@canuckfan77 You will need to send a private message to a Moderator_Team, they will help to resolve your problem!
Here is the link: click here
In your message, please provide your name, Public Mobile account number or phone number and PIN.
Good luck!

Contact Support hours of operation:
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:30PM (EDT)

Re: Service renewal.

canuckfan77 — Fri, 18 May 2018 18:22:14 GMT

@LEGO Thanks for your assistance!

Re: Service renewal.

stonechucker — Fri, 18 May 2018 18:49:30 GMT

Is today your autopay date, tomorrow your 'renew' date?

Or are you stuck without service as your autopay date was yesterday, and you have no service today?

If you have service, and today is your 'autopay' date.. I would hold off on doing anything, until your service is not working.

Re: Service renewal.

alizehylton — Fri, 18 May 2018 23:59:03 GMT

I have just renewed my plan . however before adding funds i tryed to change my plan it didnt work so i thought i could add money and then switch to the 75 dollar 90 day plan provience wide calling with international text jokes on me it renewed my old plan and now wontlet me change it. can someone help me fix this issue i am having please . the plan it renewed me for was 76 for provience wide no text 90 days

Re: Service renewal.

Anonymous — Sat, 19 May 2018 00:43:17 GMT

@alizehylton, If you tried to change plans while your account was suspended, you would not be able to. it is a limitation of the system. The only way to change your plan when service has been suspended is to go through the moderator team. As for your current situation, perhaps the moderators can adjust your plan for you, without requiring you to wait until the end of your current cycle, or payaing again in full. They are generally quite helpful in these situations. You need to send a private message to the moderator team and explain your situation.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.

Re: Service renewal.

mhossain521 — Sat, 26 May 2018 19:39:39 GMT

@stonechucker
@stonechucker wrote:
Is today your autopay date, tomorrow your 'renew' date?

Or are you stuck without service as your autopay date was yesterday, and you have no service today?

If you have service, and today is your 'autopay' date.. I would hold off on doing anything, until your service is not working.
@stonechucker
@stonechucker wrote:
@stonechucker wrote:
Is today your autopay date, tomorrow your 'renew' date?

Or are you stuck without service as your autopay date was yesterday, and you have no service today?

If you have service, and today is your 'autopay' date.. I would hold off on doing anything, until your service is not working.

Is today your autopay date, tomorrow your 'renew' date?

Or are you stuck without service as your autopay date was yesterday, and you have no service today?

If you have service, and today is your 'autopay' date.. I would hold off on doing anything, until your service is not working.
I donot have the service
@stonechucker wrote:
Is today your autopay date, tomorrow your 'renew' date?

Or are you stuck without service as your autopay date was yesterday, and you have no service today?

If you have service, and today is your 'autopay' date.. I would hold off on doing anything, until your service is not working.

wrote:
Is today your autopay date, tomorrow your 'renew' date?

Or are you stuck without service as your autopay date was yesterday, and you have no service today?

If you have service, and today is your 'autopay' date.. I would hold off on doing anything, until your service is not working.

Re: Service renewal.

mhossain521 — Sat, 26 May 2018 19:43:37 GMT

I was out of the country and my bill wasn't paid and hence my service is cut off. I need to pay by credit card.now to resume functioning.

Re: Service renewal.

mhossain521 — Sat, 26 May 2018 19:44:57 GMT

I am lost I need someone's help.

Re: Service renewal.

LEGO — Sat, 26 May 2018 20:01:56 GMT

@mhossain521

You need to make a payment and then send a private message to a Moderator_Team, they will reactivate your service!
Here is the link: click here
In your message, please provide your name, Public Mobile account number or phone number and PIN.
Good luck!

Contact Support hours of operation:
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:30PM (EDT)

Re: Service renewal.

gary_k — Wed, 15 May 2019 15:49:03 GMT

Help!. Need a mod to straighten out my auto renewal. This is the 5th consecutive time, and each time it is resolved with help of mod , i am assured everything okay. But again?. I am willing to do whatever i need to do, just don't know what it is. I do love public mobile 🙂