topic Re: Text message problem - text & images received on SMS show in 2 is different threads in Get Support

Text message problem - text & images received on SMS show in 2 is different threads

Ray_Gar1 — Sat, 07 Dec 2024 22:36:19 GMT

Hi folks.

I didn't have this problem on my old provider but ever since I moved over to Public Mobile, if someone sends me a photo or image, it'll show up in a separate SMS thread than the texts.

How do I fix this. I'm on an Android Google Pixel 6.

Thanks!

Re: Text message problem - text & images received on SMS show in 2 is different threads

Handy1 — Sat, 07 Dec 2024 16:55:04 GMT

@Ray_Gar1 Ensure you have MMS enabled and reset network settings and reboot the phone see if that helps

Re: Text message problem - text & images received on SMS show in 2 is different threads

hTideGnow — Sat, 07 Dec 2024 16:57:27 GMT

hi @Ray_Gar1 backup all the important texts first

then uninstall Google Message, reboot phone and reinstall the app

Re: Text message problem - text & images received on SMS show in 2 is different threads

Ray_Gar1 — Sat, 07 Dec 2024 17:44:51 GMT

It doesn't happen with all, only some people.

Re: Text message problem - text & images received on SMS show in 2 is different threads

Ray_Gar1 — Sat, 07 Dec 2024 17:46:22 GMT

I have that set and rebooted. Still the same.

Wondering if clearing the cache works, will try to test that out with someone that I have a duplicate SMS thread with to try.

Re: Text message problem - text & images received on SMS show in 2 is different threads

BKNS27 — Sat, 07 Dec 2024 18:21:03 GMT

@Ray_Gar1

You might want to try resetting the Network setting and see if that helps.

If you have home wifi, you will need to re-enter the wifi password again on your phone.

Re: Text message problem - text & images received on SMS show in 2 is different threads

hTideGnow — Sat, 07 Dec 2024 18:23:07 GMT

hi @Ray_Gar1 Reset network won't help, it is an app problem. Tryclear cache first. If not, as said earlier, you need to uninstall Google Message first, reboot and reinstall

Re: Text message problem - text & images received on SMS show in 2 is different threads

Ray_Gar1 — Fri, 27 Dec 2024 01:49:21 GMT

Just to restate my issue.
For some contacts, if the send me a TEXT SMS it comes in as 1 thread
If they send me an SMS with an image it'll go on another thread as a GROUP that includes the sender + myself. So if I respond on that thread, I get an echo of my text from ME!

I am using Google's Messages app.
I do have MMS enabled
sorry none of the following worked
1. deleted all SMS threads to contacts that have this issue
2. cleared cache and reboot
3. I tried turning off RCS but then I don't get any images.