topic Re: locked out of account in Get Support

locked out of account

Warrior — Tue, 04 Jan 2022 21:19:06 GMT

i have pmed team_moderators over 3 hours nows, no one has contacted me.

I forgot my password, then got locked out.

i need a moderator to help seems none online

really getting frustrated

Re: locked out of account

will13am — Fri, 18 May 2018 15:09:39 GMT

This turnaround time does seem unusually long. Maybe they are heavily loaded with work today. Stay patient.

Re: locked out of account

Shazia_K — Fri, 18 May 2018 15:16:17 GMT

Hello @Warrior,

I am sorry to hear that you have been locked out from your account online.

I have replied back to your private message asking for some more information, can you please get back?

Thanks @will13am 🙂

Shazia

Re: locked out of account

dfresh1 — Sun, 27 May 2018 22:57:58 GMT

hi i registered a new email as i have been trying for 3 weeks to change password on my account as i forgot it....i opened link within 1 minute and it says link expired my phone was stolen and i need to register new sim on my existing account...this is very frustrating as i have had no phone for weeks....if this cannot be rectified i am changing providers tuesday....

Very unhappy customer

Re: locked out of account

Anonymous — Sun, 27 May 2018 23:00:56 GMT

@dfresh1, In order to reset your password you need to send a private message to the moderators team. The reset feature on the website rarely works.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.

Re: locked out of account

dfresh1 — Sun, 27 May 2018 23:07:31 GMT

i have no private messages!!!!!!! this is sooooooooo frustrating

Re: locked out of account

dfresh1 — Sun, 27 May 2018 23:08:40 GMT

i feel your pain i am most likely changing providers

Re: locked out of account

Anonymous — Mon, 28 May 2018 00:12:49 GMT

@dfresh1, Are you getting an error when trying to send a private message? If so, try clearing your browser's cache, and using your browser in privacy/incognito mode.

Re: locked out of account

dfresh1 — Mon, 28 May 2018 00:34:42 GMT

no i dont get an error message i just dont get any replies from the staff in this company

Re: locked out of account

Luddite — Mon, 28 May 2018 01:12:40 GMT

@dfresh1 wrote:
no i dont get an error message i just dont get any replies from the staff in this company

Totally agree private messaging to resolve problems can be frustrating at times.

Unfortunately, only one moderator is available on weekends, so hang in there for a response tomorrow.

Meanwhile, if you need to make phone calls try an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi. It's my backup for these situations (which, thankfully, have not yet happened to me).

Re: locked out of account

dfresh1 — Mon, 28 May 2018 03:32:14 GMT

i am giving them until tomorrow then i will change providers and take the 15 to 20 people i convinced to change to public to change back to chater

Re: locked out of account

CS_Agent — Mon, 28 May 2018 13:42:25 GMT

@andrew, I'm sorry about that. Please provide me with the requested information in the private message I just sent you.

Best.

Aïssata

Re: locked out of account

cookie001 — Mon, 04 Jun 2018 13:45:07 GMT

I've forgotten my password and the security question makes no sense. How do I get back into my account?