topic Data Disappeared in Get Support

Data Disappeared

Dave80 — Sat, 07 Dec 2024 15:34:37 GMT

I had bonus data given to me and I changed my number. Why did it disappear from my account ?

hTideGnow — Sat, 07 Dec 2024 15:36:21 GMT

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

Yummy — Sat, 07 Dec 2024 15:41:41 GMT

Highly unlikely you lost any bonus when you changed your number at PM site.

Use clean browser, incognito mode, clear cookies, refresh few times. Use computer.

Dave80 — Mon, 06 Jan 2025 22:03:58 GMT

Can you tell me how I would go about doing that. My electronic prowess is not that great. Thanks in advance