auto renewal payment

marsbar55 — Sat, 07 Dec 2024 05:48:22 GMT

Hi im curious if anyone is having an issue with the auto renewal. My account today did not renew on its own. I tried to do it manually through the app and it says that it's unable to process it at this time. I have tried several times and keep getting the same response. Its not a problem with my credit card. I have had no service all day. thanks for the help.

Re: auto renewal payment

Handy1 — Sat, 07 Dec 2024 05:58:49 GMT

@marsbar55 Try in the website then instead of app , but if you tried to many times you may need to wait full 24 hours before trying again and when you do try with new web browser using incognito mode / private mode or from another device like computer .
also if your in a hurry you can buy payment vouchers from shoppers drug mart 7-1- / shell gas station and load the funds *611 to resume services right away and worry about CC updating later

Update credit card info

In your my account go payment tab >manage subscription >manage payment method or use this link

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

can also use this link to load funds and trigger the renewal @marsbar55

https://myaccount.publicmobile.ca/en/account/payment/funds/card

But if you continue to have issues you Can confirm with support

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: auto renewal payment

marsbar55 — Sat, 07 Dec 2024 06:16:42 GMT

@Handy1. Thanks for your response, I will try you suggestions in the morning. I also sent a pm to CS.

topic Re: auto renewal payment in Get Support

auto renewal payment

Re: auto renewal payment

Re: auto renewal payment