topic Re: How to activate an E-SIM while waiting for physical Sim in Get Support

How to activate an E-SIM while waiting for physical Sim

Jennalhb — Fri, 06 Dec 2024 22:50:55 GMT

Hi there,
My SIM card is currently stuck in the mail with the Canada post strike and has been since I signed up November 10. I have the option of using e-sim with my current phone. The chat told me I can temporarily use an e sim while I wait for my physical sim but I don’t have an email with a e-sim QR code in my activation summary because I requested a physical card. How can I activate my account?

Thank you

Re: How to activate an E-SIM while waiting for physical Sim

Handy1 — Fri, 06 Dec 2024 22:53:43 GMT

@Jennalhb You will need support to help with that

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: How to activate an E-SIM while waiting for physical Sim

computergeek541 — Fri, 06 Dec 2024 22:53:51 GMT

@Jennalhb wrote:
My SIM card is currently stuck in the mail with the Canada post strike and has been since I signed up November 10. I have the option of using e-sim with my current phone. The chat told me I can temporarily use an e sim while I wait for my physical sim but I don’t have an email with a e-sim QR code in my activation summary because I requested a physical card. How can I activate my account?

The above requires contacting a Public Mobile customer support agent. Please send message to CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How to activate an E-SIM while waiting for physical Sim

computergeek541 — Fri, 06 Dec 2024 23:00:07 GMT

Re: How to activate an E-SIM while waiting for physical Sim

Neil11 — Sat, 07 Dec 2024 02:37:24 GMT

Your best is buying bet is buying a physical sim card from a koodo/telus store or a mobile klinic store. Then contact CS_AGENT and they will credit you the cost of the sim $11.30 (10+tax).